Customer Support
Dedicated onboarding, comprehensive documentation, and responsive email support to ensure your organization's success with SentraCheck.
What's Included
Every subscriber receives full support included with their plan
Dedicated Onboarding
Personal walkthrough of the platform, account setup assistance, and configuration help tailored to your agency's specific compliance needs.
24-Hour Email Support
Submit questions anytime and receive a response within 24 hours. Our team understands government workflows and compliance requirements.
Extensive Documentation
Comprehensive SOPs, training materials, and best practice guides designed specifically for public agency compliance workflows.
Standard Operating Procedures
Every subscriber receives access to our comprehensive SOP library, designed to help your team implement document compliance scanning efficiently.
-
✓
PII Detection Workflows
Step-by-step procedures for scanning documents for 50+ PII types, reviewing findings, and implementing redactions. -
✓
ADA Compliance Procedures
Guidelines for Section 508 and WCAG 2.1 accessibility scanning, interpreting results, and remediation steps. -
✓
Public Records Request Handling
Best practices for using SentraCheck in your CPRA/FOIA response workflow. -
✓
Team Training Materials
Ready-to-use training guides for onboarding new staff to the platform.
- • Document upload procedures
- • Scan configuration settings
- • Results interpretation guide
- • Redaction approval process
- • Audit trail documentation
- • Accessibility scan setup
- • Issue prioritization matrix
- • Remediation workflows
- • Compliance verification steps
Get in Touch
Our support team is here to help your agency succeed
Email Support
24-hour responseFor technical questions, feature requests, or general assistance with your subscription.
support@sentracheck.comOnboarding Sessions
Included freeSchedule a personalized walkthrough with our team to get your agency up and running quickly.
Request Onboarding