Support - SentraCheck Pilot Program

What's Included

Every pilot program participant receives full support at no additional cost

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Dedicated Onboarding

Personal walkthrough of the platform, account setup assistance, and configuration help tailored to your agency's specific compliance needs.

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24-Hour Email Support

Submit questions anytime and receive a response within 24 hours. Our team understands government workflows and compliance requirements.

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Extensive Documentation

Comprehensive SOPs, training materials, and best practice guides designed specifically for public agency compliance workflows.

Standard Operating Procedures

Every pilot participant receives access to our comprehensive SOP library, designed to help your team implement document compliance scanning efficiently.

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PII Detection Workflows
Step-by-step procedures for scanning documents for 50+ PII types, reviewing findings, and implementing redactions.
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ADA Compliance Procedures
Guidelines for Section 508 and WCAG 2.1 accessibility scanning, interpreting results, and remediation steps.
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Public Records Request Handling
Best practices for using SentraCheck in your CPRA/FOIA response workflow.
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Team Training Materials
Ready-to-use training guides for onboarding new staff to the platform.

📄 SOP-001: Document Scanning Workflow

• Document upload procedures
• Scan configuration settings
• Results interpretation guide
• Redaction approval process
• Audit trail documentation

📋 SOP-002: ADA Remediation Process

• Accessibility scan setup
• Issue prioritization matrix
• Remediation workflows
• Compliance verification steps

Get in Touch

Our support team is here to help your agency succeed

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Email Support

24-hour response

For technical questions, feature requests, or general assistance with your pilot program.

support@sentracheck.com

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Onboarding Sessions

Included free

Schedule a personalized walkthrough with our team to get your agency up and running quickly.

Request Onboarding

Pilot Program Support